On successful payment of the reservation fee, we will reserve your chosen vehicle (the Vehicle) for you for up to 48 hours (the Reservation Period) to enable you to speak to one of our sales advisors. If you make a telephone appointment within the Reservation Period, we will reserve the Vehicle for you until the time of your telephone appointment, and extend the Reservation Period until your appointment.
If you have not made a telephone appointment with the selling dealership within 48 hours to discuss the Vehicle, or you do not attend an agreed telephone appointment within 7 days, the Reservation Period will end, your reservation may be cancelled and your reservation fee will be refunded to you.
There is no obligation on you to buy the Vehicle, or on us to sell the Vehicle, as a result of payment of a reservation fee. When we receive the reservation fee in cleared funds, we will reserve the Vehicle for you and prevent its sale to a third party for the Reservation Period. You will receive a confirmation email when the reservation is effective. If you do not receive a confirmation email then your reservation has not been effective so please contact us.
There may be circumstances when the Vehicle has already been sold (before your reservation fee is paid) but the website has not yet been updated. If this occurs, your reservation will be cancelled and we will contact you to confirm this, and to see if we can locate an alternative vehicle for you. Your reservation fee would be refunded.
If you do not make arrangements with the dealership within 48 hours to discuss the Vehicle, or do not then attend an agreed telephone appointment within 7 days of payment of the reservation fee, the Reservation Period will end, your reservation may be cancelled and your reservation fee will be refunded.
If you attend a telephone appointment to discuss the Vehicle, and decide not to proceed the Reservation Period will end. If you purchase the Vehicle at that appointment, your reservation fee will be retained by us as part payment towards the Vehicle, and will be treated as a deposit on the Vehicle. If the Vehicle is not suitable, and you do not wish to purchase it, your reservation fee will be refunded to you.
We may cancel your reservation if you have reserved more than 2 vehicles at any one time or if the Vehicle is withdrawn from sale for any reason. Your reservation fee would be refunded in either case.
Any refunds can only be paid by the same method as the original payment and to the same card and will be paid within 7 days of request or cancellation of your reservation (or you confirming that you do not wish to purchase the Vehicle).
We are not responsible for any loss or damage for failure to comply with these terms that is outside of our control or for any loss or damage that was not foreseeable, and shall have no liability for any loss of profit, business or business opportunity.